Frequently Asked Questions
Updated 04/18/2024 Welcome to www.getawaytoday.com! We hope you enjoy planning your perfect vacation online. If you need help, check out some of the most common questions and answers here, or call our vacation experts at 855-GET-AWAY.
Disneyland® Resort - Most Commonly Asked Questions
Are reservations required to visit the DISNEYLAND® Resort? How do I make a reservation?
Due to reduced Park capacity, both a valid theme park ticket and a reservation will be required in order to visit the Disneyland® Resort.
Once your Disneyland® tickets have been linked to your Disneyland® account, you’ll be able to make your party’s reservations through Disneyland’s reservation system in five simple steps.
- Go to StartYourDisneylandExperience.com
- Sign In or Create a Disney Account
- Create your Party by linking your tickets
- Select the Day and Theme Park you'd Like to Visit
- Review and Confirm Your Visit
How can I find my DISNEYLAND® Resort ticket numbers from Get Away Today so I can make a reservation?
In order to make a theme park reservation, you must link your Disneyland® ticket numbers. You can find your Disneyland® Resort ticket number(s) from Get Away Today one of two ways:
1. Your ticket numbers are located in your after-booking email titled “Get Away Today Vacation Itinerary” as a PDF attachment. You can find your 19-digit ticket number(s) in the top, right-hand corner of the PDF underneath the barcode. You will have a different 19-digit ticket number for each ticket purchased.
2. You can also find your ticket numbers by logging into your account on our website. You can do this by clicking on the “Sign In” button on the top, right-hand corner of our website. If you already have an account, you can proceed to sign in. However, if you don’t have an account, you can create one with the same information you used to book your vacation. Once you sign in successfully, you’ll need to click on the drop-down button located next to the sign-in icon. Here, you’ll click on the “Upcoming Travel” button. Once you do this, you’ll be able to see your upcoming travel items. Here, you’ll click on your Disneyland® Resort tickets and then choose “Print/View Documents.” On this page, you’ll be able to view the 19-digit ticket numbers for each member of your party. As a reminder, you will have a different 19-digit ticket number for each ticket purchased.
Do I need to make a reservation on my own to visit the DISNEYLAND® Resort? Or will Get Away Today make a reservation for me?
Get Away Today is not responsible for making your reservation and you will be responsible for making your own reservation in order to visit the Disneyland® Resort.
Are reservations automatically made for me when I purchase tickets? Or do I need to make them on my own?
Reservations are not automatically made for you when you purchase tickets and you will need to make them on your own. You will need to visit StartYourDisneylandExperience.com and make reservations before your vacation. If travelling within 180 days, it is recommended that you make your theme park reservations immediately after purchasing your admission.
When can I start making my DISNEYLAND® Resort reservations?
Disneyland® Resort theme park reservations can be made up to 180 days prior to travel on a rolling basis. If travelling within 180 days, it is recommended that you make your theme park reservations immediately after purchasing your admission. We'd encourage you to make your reservations as soon as the 180 day window becomes available for your vacation.
What is Disney Genie? What is Disney Genie+?
Disney Genie is an all-new offering at the Disneyland® Resort and Walt Disney World Resort! Disney Genie and Disney Genie+ is part of the My Disney Experience and Disneyland® App. Because of this new service, Disney’s FastPass, FastPass+ and MaxPass services are all permanently retired. The FastPass Queue will be replaced by the Lightning Lane, which will give faster access to some of Disney’s most popular attraction on each coast.
- Personalized itinerary plans
- Forecasted wait times
- Virtual queue access
- And more!
The FREE version of Disney Genie includes:
- Access to the Lightning Lane at select attractions (one at a time)
- PhotoPass Downloads
- Audio Tours of Select Parks
Disney Genie+ is available for an upgrade and also includes:
Lightning Lane access with Disney Genie+ will work most similarly to Disneyland® Resort’s previous MaxPass system. Disney Genie+ at both Disneyland® and Walt Disney World have variable pricing, so the cost for this feature will depend on what day you purchase it. However, when you book with Get Away Today, you can get Disney Genie+ at Disneyland® for $25 per person, per day when you pre-purchase it with your tickets.
There WILL still be traditional standby and virtual queues for guests who aren't interested in upgrading. And of course, you can use those lines when you have Disney Genie+ as well. It's easy and flexible! Disney Genie+ will NOT be available as an upgrade to Magic Key Holders when they become available. Magic Key Holders will be able to purchase Disney Genie+ one day at a time through the app.
What attractions are included in Disney Genie+? What is the Lightning Lane?
For everything you need to know about Disney Genie + at the Disneyland® Resort, be sure to read our in-depth article by clicking HERE.
Is the date that I chose for my DISNEYLAND® Resort tickets at time of booking the date that I have to make my reservation for?
No, our Disneyland® Resort tickets are not date sensitive. This date is only for Get Away Today use.
I purchased a multi-day DISNEYLAND® Resort ticket with Get Away Today and made my Park reservations. I now want to add a day to my ticket. Am I able to add a day to my tickets without losing my reservation?
Since each Disneyland® Resort ticket has a unique ticket number, at this time, you are unable to add a day to your Disneyland® Resort tickets without losing your current reservation. However, since reservations have been widely available, guests have been able to change their tickets and create a new reservation with ease. However, we always recommend checking Disneyland's reservation calendar for availability before you make any changes/cancellations to your current reservations.
When will my DISNEYLAND® Resort tickets expire?
For new ticket purchases, we recommend checking the Disneyland® Resort tickets listed on our website for the most current travel expiration dates. For previous purchases, please look at the date listed on your ticket voucher directly for the most accurate information.
When will I receive my DISNEYLAND® Resort tickets if I'm on a Layaway Plan?
You will receive your Disneyland® Resort tickets after paying off your Layaway Plan in its entirety. You are not able to pay off only the ticket portion of your Layway Plan. Please note that you will not be able to receive your Disneyland® Resort ticket numbers until your Layaway Plan is paid off in full. If you want your Disneyland® ticket numbers to make your reservations immediately, we suggest booking your Disneyland® Resort tickets seperately from your Layaway Plan.
*If your tickets increase in price before your Layaway Plan is paid in full, you will have the option of paying off your Layaway Plan in full to lock-in your current pricing. Otherwise, we will automatically update your package to reflect the new pricing for your convenience.
Disneyland:
What is the Magic Key Program at Disneyland?
Disneyland® recently introduced the Magic Key Program which replaced the Annual Pass Program at the Disneyland® Resort. The Magic Key Program provides reservation-based admission to one or both Disneyland® Parks. There are 4 different Magic Key passes guests can purchase, each featuring a variety of admission days, pricing options, experiences and savings on food and beverages and merchandise. For more information on the different types of passes, visit Disneyland's website directly.
WHEN AVAILABLE Get Away Today guests can upgrade their Disneyland® Resort tickets to a Magic Key Pass at any of the Disneyland® Resort ticket booths. By doing this, you'll be able to receive the full value of your Disneyland® ticket when upgrading, while still saving money on your original purchase. Please check Disneyland's website for Magic Key Pass availability.
When is Halloween Time at the DISNEYLAND® Resort?
Halloween Time at the Disneyland® Resort will be from August 23 - October 31, 2024. Guests can expect to see "spooktacular" decor, limited-time treats and merchandise, as well as haunted overlays to some of their favorite attractions. Because it's such a popular time to visit, we highly recommend making park reservations as soon as possible for the best availability. As a reminder, reservations are available 180 days in advance on a rolling basis.
Do you sell Oogie Boogie Bash - A Disney Halloween Party tickets?
Oogie Boogie Bash - A Disney Halloween Party tickets are only sold through Disneyland® directly. Tickets to this separate ticketed event are sold out for 2023. Please check back for more information on 2024 Oogie Boogie Bash tickets.
Will Holidays at the DISNEYLAND® Resort return in 2023?
Holidays at the Disneyland® Resort will return starting November 10 - January 7, 2024. Holiday celebrations will be in both Disneyland® Park and Disney California Adventure® Park. Since this is a popular time to travel, we recommend booking in advance and making reservations as soon as they become available. Reservations can currently be made 180 days prior to travel.
What is the difference between a PARK HOPPER® and 1-Park Per Day DISNEYLAND® ticket?
A Park Hopper® ticket allows entry to both Disneyland® and Disney California Adventure® Park within the same day. This ticket will give you the most flexible experience for your vacation. *Please note that due to reduced Park capacity, Park Hopping will begin at 11:00 am (starting February 4th) each day as long as capacity allows. Any travel date before 9 February 4, 2023 will still have Park Hopping at 1:00 p.m. Click HERE to book your Disneyland® tickets now!
A 1-Park Per Day ticket allows you to choose between one visit to either Disneyland® or Disney California Adventure® Park. Once you enter either park, you will not be allowed to go to another park for the remainder of the day. You are welcome to choose what park you would like to enter each day, to ensure you get to experience the magic each park has to offer.
What does Magic Morning mean?
Please note that Magic Morning is not available at this time. We will be sure to keep you updated once we hear any additional information.
A Magic Morning is included in any 3-Day or longer Disneyland® ticket. This means that you receive one Magic Morning, which will allow you to enter into the Disneyland® Park one hour before the park opens on select days. Typically, those days are Tuesday, Thursday, or Saturday. Make sure you check park hours before you go, so you know what time to arrive.
Click HERE to buy your Disneyland® tickets today!
How do DISNEYLAND® E-Tickets work?
You will receive your Disneyland® E-Tickets at the email address you provided at time of booking once they are paid in full. Please note that if you put your Disneyland® Resort tickets on a Layaway Plan, you will not recieve your ticket numbers until you've paid for your Layaway Plan in its entirety. With E-Tickets, you can proceed directly to a park entrance and do not need to wait in any Will Call or Ticket Purchase lines. To redeem your E-Tickets, you will need to present your printed copy at the ticket turnstile or have them scanned from your mobile device that has Internet access. Once your E-Ticket has been scanned by a Disneyland® Resort Cast Member, you will then be presented with a physical Disneyland® ticket. You will then use the physical Disneyland® ticket for any remaining admissions to the Disneyland® Resort.
Will FastPass Return?
With the introduction of Disney Genie and Disney Genie+, FastPass will not return and is now officially retired. For more information about Disney Genie+, please read our "What is Disney Genie? What is Disney Genie+?" FAQ above.
Will MaxPass Return?
With the introduction of Disney Genie and Disney Genie+, Disney's MaxPass will not return and is now officially retired. For more information about Disney Genie+, please read our "What is Disney Genie? What is Disney Genie+?" FAQ above.
What are the DISNEYLAND® Resort Park Hours?
Park Hours and dates are subject to change every month. We highly recommend checking the park website directly to see what the hours will be during the dates you are traveling. This will allow you to plan your vacation more effectively and avoid any unwanted surprises.
Where can I rent a scooter or wheelchair at the DISNEYLAND® Resort?
Wheelchair and ECV rentals can be found at Wheelchair Rentals at the Disneyland® Resort, which is located outside of Disneyland® Park on the right-hand side. Here, you can rent a manual wheelchair for the day for $15 and an ECV for $60. It’s important to be aware that both rentals require a refundable deposit of $20 and that sales tax is not included. Since renting a wheelchair or an ECV is based on a first-come, first-served basis, we highly recommend arriving as early as possible.
However, if you’ll need an ECV or wheelchair before you enter Disneyland®, we also recommend looking into a local company called ScooterBug. Not only is ScooterBug Disney’s preferred guest mobility provider, but they’ll also deliver your ECV or wheelchair directly to your hotel.
Does DISNEYLAND® offer a Disability Access Service Card?
Yes! The Disabilities Assistance Service cards are intended for anyone who is unable to wait in the traditional lines for any reason including, but not limited to those who fall under the autism spectrum. In order to be issued a card, guests will need to visit City Hall in Disneyland® and the Chamber of Commerce in Disney California Adventure® Park. Cast Members will discuss each person's specific limitations and needs, and then issue a card if necessary. Once a card issued, the guest's photograph is printed on the pass.
DAS cards allow guests to get a ticket with a return time for any attraction at special kiosks located throughout the parks. The return time is based on the current wait time of the attraction and is generally issued for 10-15 minutes less than the wait time of the desired attraction. This allows guests to watch parades, grab lunch, ride an attraction that has a short line, or just take a break during time that would normally be spent in line. When guests return to the attraction at the assigned time, they are able to board the attraction immediately. Return times are somewhat flexible and guests may have one DAS ticket at any time.
Can I bring in outside food and drink into Disneyland?
Yes, you are allowed to bring outside food and drink into Disneyland®. However, you cannot bring in glass bottles, open containers, drugs, alcohol or any cooler or other large storage device with sustenance inside. We recommend bringing in a few snacks, refreshments and any food required for special dietary or medical needs within a bag or backpack. You can visit Disneyland’s website for all rules and restrictions.
Can I upload my E-Tickets to the DISNEYLAND® App?
Yes! You can upload your Disneyland® Resort e-tickets to the Disneyland® app. We recommend downloading the Disneyland® app before your vacation to easily access features like Mobile Ordering, Disney Genie+ and more.
Do you sell ART tickets?
Yes! We sell discounted multi-day ART (Anaheim Resort Transit) tickets. Click here to purchase your ART tickets
Do you sell PCA Transportation tickets?
We no longer sell discounted PCA Transportation tickets, however, here's how you can still purchase them:
You can purchase PCA Shuttle tickets at one of the following hotels: Hampton Inn & Suites, Hilton Garden Inn, Embassy Suites Anaheim South, Hyatt Regency Orange County and Anaheim Marriott Suites.
We recommend checking to see what shuttle service the hotel you’re staying at offers, before you buy them.
How much is parking at Disneyland?
Parking at Disneyland® is $35 per vehivle for the first hour, and $10 for each additional hour with a maximum rate of $75 per day. Prices are subject to change without notice.
Avengers Campus
Do I need a reservation in order to visit Avengers Campus in DISNEY CALIFORNIA ADVENTURE® Park?
No, you do not need a reservation in order to visit Avengers Campus in Disney California Adventure® Park. Due to high-demand, guests will need to wait in line in order to visit the all-new land. However, it's important to note that you will need to join a virtual queue in order to experience the brand-new attraction, WEB SLINGERS: A Spider-Man Adventure.
How do I join the Virtual Queue for WEB SLINGERS: A Spider-Man Adventure?
As of November 4, 2021, WEB SLINGERS: A Spider-Man Adventure no longer has a Virtual Queue. Guests are now able to use the standby line in order to ride this attraction.
Star Wars: Galaxy's Edge
Will I need a reservation in order to experience Savi's Workshop or Droid Depot at Star Wars: Galaxy's Edge?
Guests will need to make a reservation in order to build a custom lightsaber at Savi's Workshop. Reservations for this experience are now available and can be booked 60 days in advance.
Guests do not need a reservation to design a customized droid at Droid Depot at this time.
Do I need to join a Boarding Group in order to ride Star Wars: Rise of the Resistance at the DISNEYLAND® Resort?
As of November 22, 2021, Star Wars: Rise of the Resistance no longer has a Virtual Queue. Guests are now able to use the standby line in order to ride this attraction.
Walt Disney World:
What is your FREE Walt Disney World concierge service? How do I qualify to get it?
When you book a Walt Disney World® Resort vacation package with Get Away Today, you'll be able to take advantage of our complimentary concierge services. Get Away Today's Walt Disney World concierge services are automatically included in any 2-night or longer Disney World Resort Hotel stay that also includes theme park tickets. With our Walt Disney World concierge services, you'll have a dedicated representative to help you plan your vacation. To learn more about our complimentary Walt Disney World concierge services, check out our blog, Get Away Today's Walt Disney Concierge Service.
What is Disney Genie? What is Disney Genie+?
Disney Genie is an all-new offering at the Walt Disney World Resort! Disney Genie and Disney Genie+ is now a part of the My Disney Experience app. Because of this new service, Disney’s FastPass+ service will be permanently retired. For more information on Disney Genie, please read "What is Disney Genie? What is Disney Genie+?" in the "Disneyland Resort Now Open" section of the FAQ page.
What types of hotels are available at the Walt Disney World Resort?
Walt Disney World is home to over 25 Disney Resort hotels! Each hotel is listed into one of three categories: Value, Moderate or Deluxe. If you’re looking for a more budget-friendly option, we’d recommend staying at a Value Resort hotel. Or, if you want a more luxurious stay, we’d suggest staying at a Deluxe Resort hotel. No matter what you choose, the Walt Disney World® Resort has an option for every family and budget. Plus, by staying on-site, you’ll take advantage of exclusive perks like free transportation, Disney-theming and more.
What ticket types are available at the Walt Disney World Resort?
When you plan your vacation to the Walt Disney World® Resort with Get Away Today, you can choose between Park Hopper, 1-Park per Day, Water Park & Sports, Park Hopper® Plus and Special Events tickets. For the most flexibility, we’d recommend choosing Park Hopper® or Park Hopper® Plus tickets. With a Park Hopper® ticket, you’ll be able to visit any of the four theme parks at Walt Disney World anytime after 2 pm, each day of your ticket. However, a 1-Park per Day ticket is the most cost effective way to experience Walt Disney World®. No matter what ticket you choose, you’re sure to have a magical vacation!
When is the best time of year to travel to Walt Disney World?
No matter when you choose to travel to Walt Disney World, you're sure to have the vacation of a lifetime! However, if you're looking to travel over one of the many festivals or celebrations that Walt Disney World presents, here's a guide as to when to go:
- Epcot® International Arts Festival (typically January - February)
- Epcot® International Flower and Garden Festival (typically March - July)
- Epcot® International Food & Wine Festival (normally late August - early November)
- Halloween at Walt Disney World® Resort - (normally mid-August through October 31)
- Holidays at Walt Disney World® Resort - Beginning November 2023
- Expect Halloween decorations, special menu items and merchandise throughout the Resort.
- Mickey’s Not-So-Scary Halloween Party is a private ticketed event held in Magic Kingdom® after hours.
- Holiday themed decor, menu items and merchandise will be found in all four theme parks, Disney Springs® and many of the Disney Resort Hotels
- Epcot® International Festival of the Holidays
- Disney Very Merriest After Hours is a private ticketed event held after park hours in Magic Kingdom®.
What kind of deposit do I need to put down in order to reserve my Walt Disney World vacation?
You can reserve your Walt Disney World vacation for only $200 down with our Layaway Plan option. Final payment isn’t due until 8 days prior to your check-in date, which makes paying for your trip more flexible than ever. *Please note that there is a $99 non-refundable Layaway Plan fee.
What is your cancellation policy for Walt Disney World vacations?
If you anticipate needing to make any changes or cancelations to your Walt Disney World® Resort vacation, we highly encourage you to purchase our Peace of Mind Plan. For only $75 (per room), you can make any changes or cancel your vacation without any additonal fees.
Is Mickey's Not-So-Scary Halloween Party coming back in 2024? If so, can I purchase tickets through Get Away Today?
We believe Mickey's Not-So-Scary Halloween Party will be returning to Disney's Magic Kingdom® Park sometime in 2024. Tickets are not yet available, but do sell out fast. We will be sure to send out more information once we receive the party dates.
Is Mickey’s Magical Express still included in my vacation package? If not, what transportation service should I use?
As of December 31, 2021, Mickey's Magical Express is no longer available as a transportation option. However, our concierge team recommends booking through MEARS or The Sunshine Flyer. Our concierge team would be happy to help you get either of these transportation options set up with a Walt Disney World® Resort vacation package.
What is Memory Maker? Can I add it to my Walt Disney World vacation package?
Memory Maker allows you to save all of your vacation memories at one low cost! Memory Maker includes digital downloads of your Disney PhotoPass photos and videos, Select attraction photos and videos, Professional photos taken by Disney PhotoPass photographers and more. Be sure to ask our Walt Disney World experts about adding this feature to your vacation package today.
Universal Orlando Resort™:
Is a reservation needed in order to visit Universal Orlando Resort?
No, advanced reservations are not required in order to visit Universal Orlando Resort.
How do I receive my Universal Orlando Resort tickets?
Your Universal Orlando Resort tickets will be emailed to you up to 24 hours after booking. Once you’re on vacation, you’ll be able to take your ticket straight to a ticket turnstile and enter the Parks!
What’s the difference between a One Park per Day and Park to Park ticket?
Universal Orlando Resort consists of three different Parks. A One Park per Day ticket allows you to visit one Park per day of your ticket, while the Park to Park ticket allows you to go back and forth from one park to another. When purchasing your tickets, you’ll also be able to choose how many Parks you’d like to visit over the course of your stay. We’d recommend purchasing a 3-Park, Park-to-Park ticket for the most flexible vacation experience!
What are the benefits of staying on-site at a Universal Orlando Resort hotel?
By staying at a Universal Orlando Resort hotel, you’re sure to have the best vacation experience. Enjoy exclusive perks like free transportation to and from the Parks, early park admission, and even get free Universal Express Unlimited Ride Access when you stay at a Premier hotel. Be sure to ask about adding a stay at Universal Orlando Resort to your vacation today!
Am I able to add Universal Studios Orlando to my Walt Disney World vacation?
Yes! Our Orlando travel experts would love to help you add-on Universal Studios Orlando to your Walt Disney World trip. By doing this, you’ll be able to have the ultimate Orlando vacation!
Universal Studios Hollywood:
Do you sell Universal Studios Hollywood tickets?
Yes! We sell Universal Studios Hollywood tickets. Click here to purchase yours today.
Do I need to make a reservation in order to visit Universal Studios Hollywood?
No, you do not need to make a reservation in order to visit Universal Studios Hollywood.
Can I bring outside food and drink into Universal Studios Hollywood?
Yes, you are allowed to bring outside food and drink into Universal Studios. However, you cannot bring in glass bottles, open containers, drugs, alcohol or any cooler or other large storage device with sustenance inside. We recommend bringing in a few snacks, refreshments and any food required for special dietary or medical needs within a bag or backpack. You can visit the Universal Studios Hollywood website for all rules and restrictions.
How much is parking at Universal Studios Hollywood?
Parking at Universal Studios is $25 per-day. However, prices are subject to change without notice.
What are the Universal Studios Hollywood Park Hours?
Park hours and dates are subject to change every month. We highly recommend checking the park website directly to see what the hours will be during the dates you are traveling. This will allow you to plan your vacation more effectively and avoid any unwanted surprises.
General:
Who is Get Away Today?
Since 1990, Get Away Today has helped millions of vacation dreams come true. We are the top travel provider to the Disneyland® Resort and help families save the most on their Disneyland® vacations with our exclusive deals. We also offer the best price on cruises, San Diego, Hawaii, Mexico, the Caribbean and beyond. We negotiate the lowest rates and exclusive perks like free breakfast at select hotels. Whether you're looking for a vacation package, just a hotel stay or theme park tickets, we will beat any competitor's price.
What vacations can I book with Get Away Today?
You can book vacation packages including hotel, attraction tickets, airfare, car rentals, shuttles, and cruises to destinations all over the world. You can book our items together or separately, so you can customize your vacation to be what you’ve always dreamed of.
Can I book multiple rooms?
Yes, you can book up to four rooms at a time. For assistance with five or more rooms, please contact our travel experts at 855-GET-AWAY.
How can I book multiple hotel rooms on your website?
To book multiple hotel rooms on our site, you will need to add each hotel room separately to your cart. To book a hotel room, you will want to click on the “Hotels” or “Packages” tab, depending on if you’d like to include tickets in your vacation package or not.
Once you find the hotel you want to book, click on the “Book” button under that specific property. Here, you’ll want to verify travel dates, room occupancy and room type. Once everything looks correct, click on the “Select Room” button on the bottom, right-hand corner of the details page. This will then add your hotel room to your cart. To add multiple rooms, repeat these same steps.
To checkout, click on the cart icon in the top, right-hand corner of the page. The multiple rooms will appear in your cart and you’ll be ready to book your vacation!
Can I make payments on airfare?
No, airfare must be purchased in full at the time of booking. If you are interested in Group Airfare for 10 or more passengers, payments can be arranged. Please contact our Group Department at 855-GET-AWAY.
Can I make payments on my vacation?
Yes! Our Layaway Plan is available for all Get Away Today Disneyland® Resort, San Diego, Carlsbad and Universal Studios Hollywood destinations. Our Layaway Plan allows you to make as many payments as you would like on your vacation up to eight (8) days before your departure date for a one-time, non-refundable $99 fee. Your first payment requires a minimum payment of $200, which includes the $99 Layaway Plan fee. You decide how many payments you'd like to make, and how much you'd like them to be. The remaining amount will be applied to your total purchase price and will hold your entire vacation until final payment is made. Just select the Layaway Plan option at check out!
*Please note that if your tickets increase in price before your Layaway Plan is paid in full, you will have the option of paying off your Layaway Plan in its entirety to lock-in your current pricing. Otherwise, we will automatically update your package to reflect the new pricing for your convenience.
*Disneyland Resort tickets will not be sent until your Layaway Plan is paid in its entirety. Because Disneyland® Resort reservations can be made up to 180 days in advance, we strongly encourage you to pay off your Layaway Plan at least 30 days before travel, if not sooner - especially for peak travel dates.Do you offer transportation to and from the airport?
We do offer discounted airport transportation tickets to/from the Long Beach, John Wayne and Los Angeles International Airport. These tickets are offered through Karmel Shuttle service. To purchase airport transportation tickets, click HERE.
How do I find the best deals on your site?
You can always check our Today’s Top Deals, Featured Offers, or just go to the booking engine for your preferred destination. We sort searches with the lowest prices listed first. You can also filter your results according to your desired features, to make sure you’re getting exactly what you want.
How do I receive my vacation package?
All vacation packages will be sent to your email address provided at time of booking, unless otherwise noted. If you are unsure of how your vacation package will be delivered to you, please give our travel experts a call at 855-GET-AWAY and they would be happy to assist you.
You will receive your Disneyland® Resort tickets to the email address provided at time of booking within a few hours of placing your order. Due to the new Park Reservation system, you will receive your Disneyland® Resort tickets as soon as possible. If you have not received your Disneyland® Resort tickets within the aforementioned timeframe, please contact one of our agents directly at 855-GET-AWAY.
I paid off my Layaway Plan, what happens next?
Now that you’ve paid off your Layaway Plan, you will receive your receipt, ticket vouchers and hotel certificate at the email address you provided at time of booking.
If you have any additional questions, or need to update your email address, please call 855-GET-AWAY and one of our travel experts would be happy to assist you.
What are the delivery options for my vacation package?
All of our vacation packages are now delivered electronically, unless otherwise noted. This way, you'll never have to worry about leaving your travel documents at home! Please note that electronic delivery can take up to 24 hours after booking. If you have any additional questions or concerns, please feel free to give our travel experts a call at 855-GET-AWAY.
What is the Peace of Mind Plan?
The Peace of Mind Plan is our travel protection that allows you to make any reservation changes (excluding airfare) up to five days prior to your check-in date without any penalties. The Peace of Mind Plan will waive any change, reschedule or cancellation fees. It must be purchased at the time of booking to qualify. For more information, or to see a list of fees, please click HERE.
If I purchase a vacation in a different currency other than USD, will currency exchange rates affect my package if I need to cancel?
If you purchase a vacation package or attraction tickets in a different currency other than USD, please note that the currency needs to be converted for a refund. Because of this, the current currency rate and not the original currency rate at the time of booking is used for the conversion. Get Away Today is not responsible for any changes to the currency rate. Please note that currency conversion fees are not refunded to you when you choose to cancel.
If your question wasn't answered here, please call our Reservation Experts at 855-GET-AWAY. We'd love to answer your question and help you plan the perfect vacation!